Joan Alfred is a results-driven leader who combines a decisive, action-oriented approach with a strong focus on building long-lasting client relationships. Known for her ability to solve complex challenges, Joan consistently delivers high-quality results while ensuring projects are completed on time.

With over 15 years of experience in customer retention, Joan has supported organizational leaders in crafting strategies that enhance loyalty and engagement, directly contributing to improved retention metrics.

Joan’s expertise in customer support was the foundation for her successful transition into Real Estate, where she now serves as a Transaction Coordinator. In this role, she ensures Real Estate professionals stay compliant with industry standards while streamlining processes and enhancing productivity.

At Phoenix Transaction Solutions, Joan plays an integral role in helping Real Estate professionals elevate their business operations, driving both compliance and efficiency in every transaction.